FAQ

Frequently asked questions

When should I order/How much notice do you need?


Place your order as soon as you know what you want! We recommend estimate arrival at least 2 days before you need it, as we are not responsible for late deliveries due to courier mishaps. Processing times for orders are currently at 3 business days! Please note that due to limited shipments with COVID-19 the delivery/arrival dates have been extended by 3-5 business days. Your order will be processed in queue - you will receive a confirmation email with tracking information when your order has processed and in route to ship. When should I contact you about my event? order/How much notice do you need? Send us an email as soon as you like! We can accept bookings & orders up to three months in advance. We can reserve a date for an event upon receipt of deposit.




How long will it stay fresh?


We strongly recommend that you consume your Krazy 3 Cotton Candy as soon as you receive it, so it can be enjoyed in its freshest state. Our products can stay fresh for a couple of weeks when properly stored in a cool, dry environment out of direct sunlight. Takeaways can last 3-5 days (unopened) while tubs can last for 2 weeks. Please note that opening and closing jars reduces the freshness and will quicken the hardening process




Do your products contain peanuts, tree nuts, gluten, or dairy?


Our facility is peanut and tree nuts free. ALL of our products are gluten free. Please inquire regarding flavor nutrition and ingredients.




Can I pick up my order?


Yes, simply choose the customer pick up delivery option and we will contact for date, time and location. Please keep in mind all of our products are made to order and require at least 48 hours for your order to be processed and produced




Can you donate products?


There are thousands of excellent non-profits, schools and churches with causes and fundraisers that we are honored to take part in. Our prices are very competitive as we try to help everyone be as successful as possible, but unfortunately we are limited on what we can offer regarding donations. Please check back periodically for updates and submit a donation request via contact form.